Refund Policy

Last Updated: August 24, 2026

At My Store, we are committed to providing high-quality products and a satisfactory shopping experience for our customers. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

Customers may request a return within 30 days after receiving their order. To be eligible for a return, the item must be unused, in its original condition, and include all original packaging and accessories.

Certain items may not be eligible for return if they are damaged due to misuse, improper handling, or normal wear and tear.

Return Process

To request a return, please contact our customer service team at:

Email: Support@oiusuifish.shop

Please include your order number, product details, and the reason for your return request. Our team will review your request and provide further instructions.

Customers are responsible for ensuring returned items are properly packaged to prevent damage during transit.

Refund Processing

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method. Please allow several business days for your bank or payment provider to complete the transaction.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will review the issue and provide an appropriate solution.